![]() To do this, you should check whether you can see a blue or green light from your modem which signifies that there is an internet connection.in the process, you should also make sure that you have connected your router and extender to your modem using an Ethernet cable on the WAN port. You need to ensure that your router and extender are both receiving internet from the modem. Check whether your router connections are correctĪt times, you may be using a defective cable, may have connected to the wrong port or your cables are loose. Here, you will check whether the NETGEAR genie is running the most recent updated version of the genie. Once you have reconnected to the default Wi-Fi network of your extender and router, you should go on the web and re-run the set up wizard. Re-run the NETGEAR Extender set up wizard As the devices begin to reconnect, you should check on the status of your IPS because sometimes the problem could be on their side and not yours. Once this is done, you should plug in the router and extender and then power them on. However if it still persists, you will need to unplug both network devices from the power connection and also unplug both the modem power cord and the coaxial cables.Īfterwards, you should try to connect the modem to the WAN port of the router and power on the router. This should help you trace where the problem is. If, you are using a Wi-Fi extender as well, then you should reboot it too.You should try to turn off the wireless function and by using an Ethernet cable, your can try to connect your computer to the modem. Power cycling simply requires you to reboot your router. To fix this type of connectivity error on your NETGEAR Genie, you need to: Powercycle your router and Wi-Fi extender How can you fix the NETGEAR Genie when it has a problem detecting the internet? Which devices are compatible with the NETGEAR Genie app?.Does the NETGEAR Genie allow you to remotely manage your network?.A summary of the latest firmware of some NETGEAR’s modem routers based on your ISP.Check whether your router connections are correct.Re-run the NETGEAR Extender set up wizard.Powercycle your router and Wi-Fi extender.How can you fix the NETGEAR Genie when it has a problem detecting the internet?.When your Ethernet cable is connected to the wrong port, there can be an interference with the internet communication with your genie. Aside from that, a loose or damaged cable can also affect the connectivity of your router which in turn tampers with the efficiency of the NETGEAR genie. You can fix this by checking whether your connections are correct, manually configuring your router and extender, updating your router’s firmware and in severe cases, hard resetting your router.Īs we get started, what could be preventing your NETGEAR genie from detecting an internet connection?Īn interference in your IP address, a software glitch or slow connection from your internet service provider are factors that can prevent your NETGEAR genie from detecting the internet. This is a common connectivity problem and you should familiarize yourself with a few troubleshooting steps that will help you sort it out. However, there are times where you may want to log into your NETGEAR genie but it is unable to detect an internet connection. You can access the NETGEAR genie as a desktop app, web interface or android/ ithing app. The NETGEAR genie has been designed and optimized to help you monitor, manage and repair issues that arise from your home network. When using your electronic devices, you may realize that you are not able to go online with both wired and wireless devices and you have lost internet access even after it was previously working. Let us take a look at a few troubleshooting options you can make use of when this connectivity issue occurs. However, there are times where it may have a problem detecting an internet connection. With your router running the latest firmware, you can use the NETGEAR Genie app to help you manage your home network.
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